Sips & Stories operates this store and website, including all related information, content, features, tools, products, and services, to give you a curated shopping experience (the "Services"). We build and run our store using the Shopify platform.

This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or buy something through our Services, or when you otherwise get in touch with us. If anything here conflicts with our Terms of Service, this Privacy Policy takes priority when it comes to how we collect, process, and share your personal information.

Please read this policy carefully. By using our Services, you're confirming that you've read it and understand how we handle your information.

The Personal Information We Collect

"Personal information" means anything that identifies you or could reasonably be linked to you. It doesn't include information that's been anonymized or de identified so it can no longer be tied back to you. Depending on how you use our Services and where you live, we may collect or process:

• Contact details, such as your name, billing and shipping addresses, phone number, and email address.
• Financial information, such as your card or account numbers, payment details, transaction records, and payment confirmations.
• Account information, such as your username, password, security questions, and saved preferences.
• Transaction information, such as items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, along with your order history.
• Communications, such as anything you share with us directly, for example through a customer support message.
• Device information, such as details about your browser, device, network connection, IP address, and other identifiers.
• Usage information, such as how and when you interact with our site.

Where This Information Comes From

We may collect personal information:

• Directly from you, when you create an account, browse or shop with us, or contact us.
• Automatically, through your use of our Services and through cookies and similar technologies.
• From our service providers, who may collect or process information on our behalf when helping us run parts of the Services.
• From partners or other third parties we work with.

How We Use Your Information

Depending on how you interact with us, we may use your personal information to:

• Provide, personalize, and improve our Services. This includes processing payments, fulfilling and shipping orders, handling returns and exchanges, managing your account, remembering your preferences, letting you post reviews, and recommending products based on your activity.
• Market to you. We may send promotional emails, texts, or mail, and show you ads for our products, including based on what you've browsed or purchased before.
• Keep things secure. We use your information to verify your identity, provide a safe checkout experience, and detect or prevent fraud and other harmful activity. You're responsible for keeping your own account credentials safe, so please don't share your login details with anyone.
• Communicate with you. This covers customer support and general responsiveness to your questions or requests.
• Meet our legal obligations. This includes complying with the law, responding to valid legal requests, and enforcing our own terms and policies.

Who We Share It With

We may share your personal information with:

• Shopify and other vendors who help us run our business, such as payment processors, IT providers, analytics tools, customer support platforms, and shipping or fulfillment partners.
• Marketing and business partners who help us advertise to you. These partners handle your data under their own privacy policies. Depending on where you live, you may have the right to opt out of this kind of targeted advertising.
• Third parties you've asked us to share information with, for example to ship you a product, or through a social login or widget you've chosen to use.
• Our affiliates or others within our own corporate group.
• Relevant parties in a business transaction, such as a merger, or where required to meet a legal obligation, enforce our policies, or protect our Services, our rights, or the rights of our users.

Our Relationship With Shopify

Our Services are hosted on Shopify, which collects and processes information about how you access and use our Services in order to support and improve them. Anything you submit through our Services may be shared with Shopify and, in some cases, third parties located outside your home country. You can learn more about how Shopify handles your data, and any rights you may have, through Shopify's own Consumer Privacy Policy and Shopify's Privacy Portal.

Links to Other Sites

Our Services may link out to websites or platforms we don't operate. If you follow one of those links, we'd encourage you to check their privacy practices too, since we can't vouch for the accuracy, security, or reliability of third party sites. Anything you post in public or semi public spaces, including on social platforms, may be visible to others beyond our control. Linking to a site doesn't mean we endorse it, unless we say so directly.

Children's Privacy

Our Services aren't intended for children, and we don't knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you're a parent or guardian and believe your child has shared personal information with us, please reach out using the contact details below and we'll delete it. As of the date of this policy, we have no actual knowledge that we "sell" or "share" (as defined under applicable law) the personal information of anyone under 16.

Keeping Your Information Secure

No system is perfectly secure, and we can't guarantee that your information will never be compromised, particularly while it's in transit. We'd recommend avoiding unsecure channels when sharing anything sensitive with us.

How long we keep your information depends on why we collected it, whether we still need it to run your account or provide our Services, and whether we're required to retain it for legal, dispute resolution, or enforcement reasons.

Your Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information, though these rights aren't unlimited and may not apply in every situation:

• Access. You can ask what personal information we hold about you.
• Deletion. You can ask us to delete personal information we hold about you.
• Correction. You can ask us to fix inaccurate information.
• Portability. You can ask for a copy of your information, and in some cases, ask that we transfer it to someone else.
• Managing communications. You can unsubscribe from our promotional emails at any time using the link in those emails. You may still receive non promotional emails related to your account or orders.

If you're based in the UK or the European Economic Area, you may also have the right to:

• Object to or restrict processing. You can ask us to stop or limit how we use your information for certain purposes.
• Withdraw consent. Where we rely on your consent to process your data, you can withdraw it at any time, though this won't undo any processing that already happened while your consent was active.

To exercise any of these rights, contact us using the details below. You can also learn more about your rights with respect to data Shopify processes at Shopify's privacy page.

We won't discriminate against you for exercising your rights. We may need to verify your identity before acting on a request, and if you'd like someone else to submit a request on your behalf, we'll need proof that you've authorized them, and may still ask you to confirm your identity directly.

Complaints

If you're unhappy with how we've handled your personal information, please reach out to us first using the contact details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority. If you're in the EEA, you can find your relevant supervisory authority through the European Data Protection Board.

International Transfers

We may store and process your information outside the country you live in. When we transfer personal information out of the EEA or UK, we rely on recognized safeguards such as the European Commission's Standard Contractual Clauses (or the UK's equivalent), unless the destination country is already considered to provide an adequate level of protection.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We'll post any changes here and update the "Last updated" date at the top, along with any additional notice required by law.

Contact

If you have questions about this policy or would like to exercise any of your rights, reach us at: hello@sipsandstories.co

For the purposes of applicable data protection law, Sips & Stories is the data controller of your personal information.