Thanks for stopping by Sips & Stories. Throughout this page, "we," "us," and "our" mean Sips & Stories. We run this website and everything on it (the content, features, tools, and products) to give you a great shopping experience (together, the "Services"). We build and operate our store using the Shopify platform.

These Terms of Service, along with any policies we link to here, set out what you can expect from us and what we expect from you when you use our Services. Please take a moment to read through them; they cover some important legal points, including disclaimers and limits on liability.

By browsing, shopping, or otherwise using our Services, you're agreeing to these Terms and to our Privacy Policy. If you don't agree with either, please don't use our Services.

Who Can Shop With Us

To use our Services, including browsing, creating an account, or placing an order, you confirm you've reached the age of majority where you live, and that you consent to any minors in your household using our Services on devices you own or manage.

We may ask for information like your email, billing details, payment info, or shipping address. Please make sure whatever you give us is accurate, current, and complete, and that you're entitled to share it.

You're responsible for keeping your account credentials secure and for everything that happens under your account. Accounts are personal to you, so please don't sell, transfer, or license yours to anyone else.

About Our Products

We do our best to describe and photograph our products accurately, but colors and appearance can look slightly different depending on your screen and device settings. We can't guarantee that what you receive will look or feel exactly as pictured or described.

Product details can change at any time without notice. We also reserve the right to discontinue items, or limit how much of a product any one person, region, or market can order.

Placing an Order

When you place an order, you're making us an offer to buy. It isn't confirmed until we accept it, which happens once we've received and processed your payment. Please double check your order before submitting, since we may not always be able to change or cancel it once it's been accepted.

(This applies to standard non-EU order changes; see our Return Policy for the EU right of withdrawal and free cancellation window before an order ships.)

If we're unable to accept an order, or need to change or cancel one, we'll reach out using the email, billing address, or phone number you gave us at checkout.

Any returns or exchanges are handled under our separate Return Policy. By ordering from us, you're confirming your purchases are for personal or household use, not for resale or export.

Pricing and Payment

Prices, discounts, and promotions can change without notice. You'll pay whatever price was displayed at the time you placed your order, as confirmed in your order confirmation email. Unless stated otherwise, listed prices exclude tax, shipping, handling, and any customs or import charges.

Prices on our site may differ from prices in physical stores or on other platforms. From time to time we may run promotions with their own separate terms; if those terms conflict with this document, the promotion's terms apply for that offer.

Please keep your account and payment details current and accurate, including your email and card information, so we can process your orders and reach you if needed. By checking out, you confirm your payment details are accurate and that you're authorized to use the payment method provided, and you agree to pay all charges incurred, including shipping, handling, and applicable taxes.

Shipping

Delivery estimates are just that: estimates, not guarantees. We're not responsible for delays caused by carriers, customs, or anything else outside our control. Once your order leaves our hands and is with the carrier, responsibility for it (including risk of loss) passes to you.

Our Content and Trademarks

Everything you see on our Services, including text, images, graphics, videos, reviews, and the way it's all put together, belongs to us, our affiliates, or our licensors, and is protected under applicable copyright, trademark, and other intellectual property laws.

You're welcome to use our Services for your own personal, non-commercial purposes. Please don't copy, distribute, modify, republish, or otherwise reuse our content without our written permission first. Nothing here gives you any license or rights to our intellectual property, or Shopify's, beyond what's explicitly stated. Unauthorized use may violate applicable law, and we reserve all rights not expressly granted.

Our brand name, logo, and any product or service names, designs, and taglines are our trademarks, so please don't use them without our written consent. Shopify's own branding belongs to Shopify. Any other names, logos, or trademarks on our Services belong to their respective owners.

Third Party Tools

We may occasionally give you access to tools built by other companies as part of our Services. We don't control, monitor, or vouch for these tools, and we provide access to them "as is," without any warranty or endorsement.

If you choose to use these tools, you do so at your own risk, so please check the relevant third party's own terms before relying on them. We may add new tools or features over time; when we do, they'll be covered by these same Terms.

Links to Other Sites

Our Services may link out to third party websites or embed third party content. We don't review or vouch for anything on those sites, so if you click through, you do so at your own risk. We're not liable for anything that happens as a result of visiting or transacting on a third party site; any issues there should be raised directly with that third party.

Our Relationship With Shopify

We use Shopify to power our store and deliver our Services to you. That said, when you buy something from us, you're transacting directly with Sips & Stories, not with Shopify. By using our Services, you acknowledge that Shopify has no responsibility for any part of our sales to you, including for any injury, loss, or damage connected to the products or services you purchase. You agree to release Shopify and its affiliates from any claims, damages, or liability arising from your dealings with us.

Privacy

Any personal data we collect through our Services is handled under our Privacy Policy. Because we run on Shopify's platform, some of your information is also processed under Shopify's own Privacy Policy, in order to deliver and improve the Services. Some data you share with us may be transmitted to Shopify and other partners, potentially in different countries than where you live. Our Privacy Policy has the full details on how we and our partners use your information.

Your Feedback

If you send us ideas, reviews, suggestions, or any other feedback, you're giving us a free, worldwide, permanent license to use, adapt, publish, and share that feedback however we see fit, including commercially, to run and improve our Services.

We're not obligated to keep your feedback private, pay you for it, or respond to it, though we might reach out anyway. We may also remove or edit feedback we consider inappropriate, unlawful, or otherwise out of line with these Terms.

By submitting feedback, you're confirming it's genuinely yours to share, that you've disclosed any compensation tied to it, and that it won't infringe on anyone else's rights or contain anything unlawful, abusive, or harmful (including malware). Please don't impersonate anyone or use a fake email address when submitting feedback. You're responsible for what you submit; we take no responsibility for user submitted feedback.

If We Make a Mistake

Sometimes our site might have typos, pricing errors, or outdated info about products, promotions, or shipping. We reserve the right to fix these, update information, or cancel affected orders at any time, even after you've already placed an order, without advance notice.

Acceptable Use

Please use our Services lawfully and in good faith. That means not using them to break any law or regulation; infringe on our IP or anyone else's; harass, threaten, or defame anyone (including our staff); spread false information; send spam or unsolicited promotional material; impersonate someone else; or otherwise interfere with other people's ability to use and enjoy our Services.

You also agree not to upload viruses or malicious code; scrape, copy, or resell our content; harvest other users' personal data; use bots, scrapers, or AI/agentic tools to access our Services in unauthorized ways; or try to bypass any security or access controls we have in place. If we determine you've broken these rules, we may suspend or terminate your account without notice.

Automated Agents

If you use any software or AI agent (something that acts autonomously or semi-autonomously on your behalf) to interact with our Services, the following applies:

Any such agent must clearly identify itself in every request (by including "Agent/[agent name]" in the request's user agent string), must not disguise itself as a human or attempt to bypass CAPTCHAs or similar human verification measures, must answer truthfully if asked whether it's a bot, and must not attempt to circumvent any controls we've put in place to manage agent access. We reserve the right to limit or block agent access at any time, including for agents we've specifically asked to stay away.

Ending This Agreement

We may end this agreement or suspend your access to our Services at any time, for any reason, without notice, though you'll still owe us for anything outstanding as of that date.

Certain sections will continue to apply even after termination, including those covering intellectual property, feedback, disclaimers, liability limits, indemnification, severability, and anything else that naturally should survive the end of our relationship.

No Guarantees

Everything on our Services is provided for general informational purposes. We don't promise it's accurate, complete, or reliable, and if you choose to rely on it, that's at your own risk.

Except where we've explicitly said otherwise, our Services and products are provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't guarantee uninterrupted, timely, secure, or error-free service. (Some places don't allow these kinds of disclaimers, so this may not fully apply to you depending on where you live.)

Limits on Our Liability

To the fullest extent the law allows, neither we, our team, nor Shopify and its affiliates will be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of our Services or products, including lost profits, lost revenue, lost data, or similar losses, regardless of the legal theory involved, even if we were told such damages were possible.

If a Claim Is Made Against Us

If a third party brings a claim against us because of something you did, such as breaching these Terms, breaking the law, violating someone's rights, or misusing our Services, you agree to cover our resulting losses, damages, and reasonable legal fees.

We'll let you know if a claim like this comes up. We may choose to handle the defense and settlement ourselves (at your expense), though we won't settle in a way that requires something of you without your reasonable consent. We may ask for your cooperation, including relevant documentation, in defending the claim.

If Part of This Agreement Isn't Enforceable

If any part of these Terms turns out to be unlawful or unenforceable, that part will be enforced as far as the law allows, and the rest of the agreement stays in effect.

No Waiver, Full Agreement

If we don't enforce a particular right or term, that doesn't mean we're giving it up. These Terms, together with any policies we've posted, make up the entire agreement between you and us regarding your use of our Services, and replace any earlier agreements or discussions on the subject. If any part of this is unclear, it won't automatically be interpreted against whoever wrote it.

Transferring This Agreement

You can't transfer your rights or obligations under these Terms to someone else without our written go ahead. We, on the other hand, may transfer or assign this agreement freely, without needing to notify you.

Governing Law

These Terms are governed by the laws of the Netherlands, and any disputes will be handled in the competent courts of Amsterdam, the Netherlands. Both you and we agree to that venue and jurisdiction.

Headings

Section headings are just for readability; they don't affect how these Terms are interpreted.

Updates to These Terms

We may update these Terms from time to time; the latest version will always be posted here. We'll flag material changes in line with applicable law, and those changes take effect as of the date we specify. If you keep using our Services after an update, that means you accept the new terms.

Get in Touch

Questions about these Terms? Reach us at hello@sipsandstories.co.

Sips & Stories
Amsterdam, The Netherlands
hello@sipsandstories.co
KVK: 94339392