Shipping Policy
At Sips & Stories, we understand the importance of timely and reliable shipping to enhance your shopping experience. Please take a moment to review our shipping policy:
Processing Time
Orders are typically processed and shipped within 1–2 business days from the date of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may vary. We appreciate your patience during these times.
Shipping
We offer shipping options to accommodate your needs, including standard and express shipping. Shipping rates are calculated based on the weight, dimensions, and destination of your order. The final shipping cost is always displayed at checkout before you confirm your purchase. Please note that the availability of shipping methods may vary depending on the items in your order.
Import Duties & Taxes
We currently ship within the European Union only. Because all deliveries take place within the EU, your order is not subject to import duties, VAT surcharges, or customs clearance fees. The price you see at checkout is the price you pay.
Delivery Time
Delivery times vary depending on the shipping method selected and the destination of your order. If no specific delivery time is agreed, orders will be delivered within 30 days, in accordance with applicable EU consumer regulations. Please note that unforeseen circumstances such as weather delays or carrier issues may impact delivery times.
| Country | Standard Shipping Time |
|---|---|
| Netherlands | 1-3 business days |
| Germany | 2-7 business days (depending on destination) |
| Belgium | 1-3 business days |
| Luxembourg | 2-7 business days (depending on destination) |
Order Confirmation & Tracking
After placing an order, you will receive a confirmation email with your order details and order number. Once your order has shipped, you will receive a shipping confirmation email with a tracking link so you can follow your package.
Missed or Uncollected Deliveries
If a package cannot be delivered due to an incomplete address, or is not collected from a pickup point within the specified timeframe, it may be returned to us. In such cases, we will contact you to arrange reshipment (additional shipping charges may apply) or issue a refund minus any return shipping costs incurred.
Change of Address
After the order is placed, our team works quickly to prepare it for shipping, sometimes within just a few hours. Because of this, we can't always guarantee that changes to the shipping address can be made. If you need to update your address, please contact us as soon as possible. We'll do our best to assist if your order hasn't yet left our warehouse.
Transfer of Risk
The risk of loss or damage to products passes to you once the goods have been delivered to the delivery address provided at checkout.
Contact Information
For any questions or concerns regarding our shipping policy, please contact our customer service team at hello@sipsandstories.co