Right of Withdrawal

You have the right to withdraw from your purchase within 14 days without giving any reason. If your order contains multiple items delivered separately, the withdrawal period expires 14 days after the day you (or a third party indicated by you) receive the last item in your order. If the 14th day falls on a weekend or public holiday, the deadline is extended to the next business day.

To exercise your right of withdrawal, you must inform us of your decision before the period expires, using the withdrawal function described in below.

Return Period

Once you have notified us of your withdrawal, you have an additional 14 days to return the goods to us.

Return Shipping

Customers are responsible for the cost of returning the goods. You must return the items properly packaged to avoid damage. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the items.

Refund Details

We will reimburse all payments received from you, including the original standard delivery costs (if applicable), within 14 days of being informed of your decision to withdraw. We do not charge a restocking fee.

However:

• We may withhold the refund until we have received the goods back or you have provided proof of return.
• Any additional delivery costs (e.g. express shipping) are non-refundable.
• Return shipping costs are not reimbursed unless the item is faulty or incorrect.

Refunds will be made using the same payment method you used for the original transaction, unless expressly agreed otherwise.

Item Condition

You may inspect the goods as you would in a physical store. However, items must not be used beyond what is necessary for inspection. We reserve the right to deduct an appropriate amount from your refund if the value of the goods has been diminished due to excessive handling.

Important — glass seal: The seal on the leg/stem of the glass must not be removed. It is treated the same as a garment tag: if the seal has been removed or broken, we cannot accept the item as new, and this will be treated as diminished value when calculating your refund.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible. Under EU law, you are entitled to a remedy (repair, replacement, or refund) for faulty goods in accordance with the EU Sale of Goods Directive (EU) 2019/771. In such cases, we will cover return shipping costs.

How to Request a Return or Cancellation

If your order hasn't shipped yet: You can cancel free of charge at any time before your order is fulfilled. Log in using the account icon in the top right of our store, open the relevant order, and select Cancel order/Return or withdraw item.

If your order has already been delivered: To exercise your right of withdrawal, go to your account or the order status page linked in your confirmation email and select Return or withdraw item. You'll be asked to:

1. Confirm your name and the order/item(s) you're withdrawing from.
2. Click Confirm withdrawal to submit your request.

You'll then receive an automatic email confirming we've received your withdrawal request. We'll follow up with return instructions. You may alternatively use the standard EU withdrawal form, but it is not mandatory.

Refund Timeline

Once we receive the returned goods (or proof of return), we will process your refund within 14 days.

Exceptions

The right of withdrawal does not apply to goods that are made to the customer's specifications or clearly personalized.

Questions

If you have any questions about returns or refunds, please contact us — we're happy to help.